Privacy Policy

• "Company" — refers to Sunheaven Energy Pvt. Ltd.
• "User" / "Client" — any individual or entity accessing our website or availing our services.
• "Services" — Solar EPC (Engineering, Procurement & Construction) solutions, including design, supply, installation, commissioning, maintenance, and related consultancy services.
• "Personal Data" — any information that identifies or can reasonably identify an individual, either directly or indirectly.

This Privacy Policy applies to:

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  Visitors to our website
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  Residential, commercial, and industrial solar clients
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  Vendors, partners, and contractors
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  Individuals contacting us through website forms, telephone calls, WhatsApp, email, or other communication channels

By accessing our website or engaging our Services, you acknowledge that you have read, understood, and consent to the terms of this Privacy Policy.

The Company collects and processes Personal Data for the following purposes:

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  Preparation of proposals, quotations, and feasibility reports
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  Solar system design, engineering, and capacity planning
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  Procurement of components and materials
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  Net metering, subsidy applications, and coordination with government authorities or DISCOMs
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  Loan or financing coordination, where applicable
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  Project execution, installation, and commissioning
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  After-sales support, warranty services, and maintenance
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  Compliance with statutory, regulatory, tax, and corporate obligations

We process data only to the extent necessary for legitimate business purposes and legal compliance.

The Company executes EPC projects using components from reputed manufacturers:

The Company does not control the privacy policies or data practices of third-party manufacturers or vendors and shall not be responsible for their independent privacy practices.

The Company does not sell, trade, or rent Personal Data to third parties. However, Personal Data may be shared with:

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  Government authorities and DISCOMs
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  Regulatory bodies
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  Financial institutions or NBFCs for loan processing
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  Authorized subcontractors, installers, or vendors
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  Legal advisors, auditors, or consultants

Such disclosure shall be limited strictly to what is necessary for project execution, service delivery, or legal compliance.

Personal Data shall be retained for the duration of the project lifecycle, for the applicable warranty period, and as required under tax, corporate, and other applicable laws. After the expiry of the retention period, data may be securely deleted, archived, or anonymized in accordance with internal policies and legal requirements.

The Company implements reasonable technical and organizational safeguards to protect Personal Data, including:

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  Restricted access controls
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  Secure storage systems
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  Password-protected digital records
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  Controlled access to physical documentation

While we strive to protect Personal Data, no method of electronic transmission or storage is completely secure. Therefore, absolute security cannot be guaranteed.

Subject to applicable Indian laws, clients may have the right to:

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  Request access to their Personal Data
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  Request correction or update of inaccurate information
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  Request deletion of data, subject to statutory retention requirements
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  Withdraw consent, where processing is based on consent

Requests may be submitted through our official email address mentioned on the website.

Our website may use cookies and analytics tools for:

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  Traffic analysis
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  Improving user experience
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  Marketing performance tracking

Users may disable cookies through their browser settings. However, certain features of the website may not function properly if cookies are disabled.

Our website may contain links to external websites. The Company is not responsible for the content, security, or privacy practices of such third-party websites. Users are advised to review their respective privacy policies before sharing any information.

To the extent permitted under applicable law, the Company shall not be liable for:

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  Unauthorized third-party access beyond its reasonable control
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  Cybersecurity incidents caused by external attacks
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  Data loss or disruption due to force majeure events

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Indore, Madhya Pradesh.

The Company reserves the right to amend or update this Privacy Policy at any time. Any changes shall be published on the official website, and the updated version shall become effective from the date of publication.